Where to direct queries?

Guidance will be regularly updated on GOV.UK and GOV.WALES, so please ensure you regularly check the websites for the latest advice and support. The Welsh Government’s Sanctuary website provides information about rights and entitlements for people coming from Ukraine.

Accommodation

Due to the unprecedented applications to the WG Super Sponsor Scheme, Welsh Ministers have taken a decision that for June there will be a temporary pause in allowing new applications.  

We have now had over 600 Ukrainians arrive in our Welcome Centres and these are now full. However, there are still large numbers of people receiving visas and travelling to Wales that need to be provided with safe accommodation.  

A key priority remains to urgently facilitate more rapid move-on from Welcome Centres at scale. Until such time as move on starts to match and exceed arrivals the pressure on the system and use of hotel rooms across Wales will increase, with added complexity. 

It is expected that stays in hotel accommodation will only be until suitable accommodation or capacity is available in a Welcome Centre.  

The basic level of support that will be required is:  

• translated materials explaining the situation, what will happen next and what support to expect are made available to all arrivals;
• cash or pre-paid cards provided to arrivals in line with guidance;
• undertake an initial welfare check, ideally in person;
• ascertain whether there are any immediate health needs.  If arrivals are reporting to be unwell, advice should be sought from the NHS 111 service; and
• a level of support to help arrivals settle into the local area, this might be in conjunction with local voluntary or third sector groups.

Volunteering

If you need volunteers to help with your response, you can register on Connect Torfaen and start adding and offering your own opportunities here: https://connecttorfaen.org.uk/

Alternatively, contact here at TVA) for support and guidance about organising volunteer activities.

Tools

The following is a link to free helpline graphics which you might find useful: Published Assets (assetbank-server.com)