Bus pass renewal information

You can renew your bus pass here.

The old-style cards will not be recognised by electronic readers on buses after 31 December 2019. These cards will replace the current green ‘bus passes’ across Wales.

New-style Concessionary Travel Card

The new-style cards offer the same free travel rights and benefits as the current bus passes. The new cards are designed so that they can work as part of an integrated travel network in the future.  

Advice and support with the application process is also available from Torfaen Council, Age Cymru and other community organisations. Find out where you can find help in your local area by contacting the help desk at travelcards@tfw.wales or call 0300 303 4240.

Residents are encouraged to apply online or ask a friend, family member or someone they trust to apply online on their behalf. You’ll need your old card number, your national insurance number and the address registered to your current card.

Paper application forms are available here or by emailing your contact details to travelcards@tfw.wales. They’re also available from the Civic centre in Pontypool

It will take around 20 working days for your application to be processed.

All current bus passes will be valid until 31 December 2019.

Further information is available here.

Watch Anna show you the few simple steps to apply for your new-style bus pass online.


Patrick Downes

Third Sector Development Officer – IT Lead based in Pontypool

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